What types of delivery are available?
The delivery of your goods is carried out by the forwarding agent commissioned by us. Please understand that we do not offer collections by the customer. For urgent orders make use of our express delivery option for goods in stock. Further information can be found in the General Terms and Conditions
or here in our FAQ (delivery times, delivery costs, express delivery).How long does it take for my order to be delivered?
Already during the order process you can see the expected delivery time of your selected products. You can identify which products are in stock and where express shipping is possible.
If an item is out of stock or your order exceeds the available quantity, again you will be informed of the estimated delivery time. If there are several items in your shopping cart with different dates, the longest delivery time will always apply (no partial deliveries).
Products from the "Private Portfolio", which are only manufactured when a concrete customer order has been received, are delivered at the usual conditions. Please note that deliveries are currently only possible within Germany and France.
If you are not the administrator of your company, please note the internal approval processes. They can affect delivery times.
Here you will find our General Terms and Conditions
.What are the delivery costs?
Delivery costs are not included in the displayed product price. For our standard delivery, the shipping cost depends on the total weight of your order. For express deliveries there are additional costs per order that you can see during checkout. Products from the "Private Portfolio" not in stock are available at the usual conditions.Is there an express delivery option?
For urgent orders our express shipping service is at your disposal. If you order by 12 o'clock (noon) of the respective day, you will usually receive your goods by 10 am of the following working day. Please understand that this only applies to available stock items. You can see whether express shipping is possible for your order during the payment process under "Delivery". For coatings and primers from your "Private Portfolio", express delivery is unfortunately not available.Can I have selected items from my order delivered to another address?
No. Articles from the ACTEGA WebShop can only be sent to one delivery address per order. If you wish to send items to different delivery addresses, please place separate orders.Can I have my order delivered to an address outside Germany?
No. Currently only deliveries within Germany and France are possible. If your company or the branch to be supplied is not located in Germany or France, please contact us using the contact form
. We will be happy to assist you.How do I view my order and delivery status?
As a registered user of the ACTEGA WebShop you have the possibility to track your orders. Under "Your orders" you will find all the information requested. If you are not the administrator of your company, please note the internal approval processes.What can I do if I do not receive my delivery, receive it late or incomplete?
If, against all expectations, there is something wrong with your delivery, please contact us using the contact form. We will deal with your request as a matter of priority.